Privacy Policy

Effective Date: January 1, 2025

Introduction

Welcome to Situation Puzzles (海龟汤), an online AI-powered lateral thinking puzzle game platform. Your privacy is important to us, and this Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

By using our website and services, you consent to the data practices described in this policy.

Information We Collect

1. Account Information

When you register for an account, we collect:

• Email address
• Username (if provided)
• Password (encrypted)
• Profile information you choose to provide

Purpose: To create and manage your account, authenticate your identity, and provide personalized gaming experiences.

2. Game Activity Data

We collect information about your gameplay, including:

• Questions asked during games
• Game progress and completion status
• Hints purchased and used
• Credits earned and consumed
• Game session history

Purpose: To track your game progress, manage credits, and improve our game content and AI responses.

3. Usage Information

We automatically collect:

• IP address
• Browser type and version
• Device information (type, operating system)
• Pages visited and features used
• Date and time of access
• Referral sources

Purpose: To analyze user behavior, improve our services, detect security issues, and optimize platform performance.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

• Keep you logged in
• Remember your preferences (language, theme)
• Analyze site traffic and usage patterns
• Improve user experience

You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features.

5. Payment Information

If you make purchases on our platform:

• We collect billing information through secure third-party payment processors (e.g., Stripe)
• We do not store complete credit card information on our servers
• We only retain transaction records for billing and support purposes

Purpose: To process payments, manage subscriptions, and provide billing support.

How We Use Your Information

We use the collected information to:

1. Provide and improve our services: Deliver game content, manage user accounts, and enhance platform features
2. Personalize your experience: Customize game recommendations and difficulty levels based on your preferences
3. Process transactions: Handle payments, credits, and purchases
4. Communicate with you: Send game updates, respond to inquiries, and provide customer support
5. Ensure security: Detect and prevent fraud, abuse, and security incidents
6. Comply with legal obligations: Meet regulatory requirements and respond to legal requests

Data Storage and Security

Storage Location

Your data is stored on secure cloud servers with industry-standard encryption.

Security Measures

We implement multiple security measures including:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Regular backups to prevent data loss

Data Retention

• Account information is retained as long as your account is active
• Game history and activity data are retained to maintain service functionality
• You may request deletion of your account and associated data at any time

Note: While we take reasonable measures to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in:

• Hosting and infrastructure (cloud services)
• Payment processing
• Email delivery
• Analytics and performance monitoring

These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You can access and update your account information through your account settings.

Data Deletion

You may request deletion of your account and personal data by contacting us. Some information may be retained as required by law or for legitimate business purposes.

Opt-Out of Communications

You can unsubscribe from promotional emails using the link provided in each email.

Cookie Management

You can manage cookie preferences through your browser settings.

Children's Privacy

Our service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Effective Date" at the top
• Sending an email notification (for significant changes)

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@situpuzzle.zeabur.app
Website: https://situpuzzle.zeabur.app

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Last Updated: January 1, 2025

Thank you for trusting Situation Puzzles with your information. We are committed to protecting your privacy while providing you with an enjoyable gaming experience.