Terms of Service

Effective Date: January 1, 2025

1. Introduction and Acceptance of Terms

Welcome to Situation Puzzles (海龟汤), an AI-powered online lateral thinking puzzle game platform. These Terms of Service ("Terms") govern your access to and use of our website, services, and games.

By accessing or using our platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our services.

2. Eligibility

To use our services, you must:

• Be at least 13 years of age
• Have the legal capacity to enter into binding contracts
• Comply with all applicable laws and regulations in your jurisdiction

If you are under 18, you must have permission from a parent or legal guardian to use our services.

3. Account Registration and Security

3.1 Account Creation

To access certain features, you must create an account by providing:

• A valid email address
• A secure password
• Any additional required information

You agree to provide accurate, current, and complete information during registration.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach

We reserve the right to suspend or terminate accounts that violate these Terms or show suspicious activity.

3.3 One Account Per User

Each user may maintain only one active account. Creating multiple accounts for fraudulent purposes or to abuse our services is prohibited.

4. Game Rules and Conduct

4.1 Fair Play

You agree to:

• Play games fairly and honestly
• Not use automated tools, bots, or scripts to play games
• Not exploit bugs or glitches for unfair advantage
• Not share or sell accounts

4.2 Prohibited Conduct

You must not:

• Harass, abuse, or harm other users
• Use offensive, inappropriate, or vulgar language
• Attempt to manipulate or cheat the credit system
• Reverse engineer or attempt to extract our AI models or proprietary algorithms
• Interfere with the normal operation of our services
• Violate any applicable laws or regulations

4.3 Content Guidelines

When interacting with our AI game host, you must not:

• Submit harmful, illegal, or offensive content
• Attempt to jailbreak or manipulate the AI system
• Use the service for any commercial purpose without authorization

5. Credits and Virtual Currency

5.1 Credits System

• Credits are virtual currency used within our platform
• Credits can be earned through gameplay or purchased
• Credits are used to ask questions, purchase hints, and access premium features
• Credits have no real-world monetary value and cannot be exchanged for cash

5.2 Credit Transactions

• All credit purchases are final and non-refundable unless required by law
• We reserve the right to adjust credit prices with prior notice
• We may grant promotional credits at our discretion
• Fraudulent credit transactions will result in account termination

5.3 Free Content

• The first story (tutorial level) is provided free of charge to all users
• We may offer additional free content or promotional offers at our discretion

6. Intellectual Property Rights

6.1 Our Content

All content on our platform, including but not limited to:

• Game stories and puzzles
• AI models and algorithms
• Text, graphics, logos, and design
• Software code and infrastructure

is owned by Situation Puzzles and protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes, subject to these Terms.

6.3 Restrictions

You may not:

• Copy, modify, or distribute our content without permission
• Resell or redistribute our games or stories
• Use our content for commercial purposes
• Remove or alter any copyright notices or proprietary markings

6.4 User Feedback

If you provide feedback, suggestions, or ideas about our services, we may use them without any obligation to compensate you.

7. Payments and Pricing

7.1 Pricing

• All prices are displayed in the applicable currency
• Prices may be changed at any time with notice to users
• Promotional pricing is subject to specific terms and conditions

7.2 Payment Processing

• Payments are processed through secure third-party payment processors
• You agree to pay all charges associated with your purchases
• All sales are final unless otherwise required by law

7.3 Refund Policy

• Digital purchases (credits, premium content) are generally non-refundable
• Refunds may be issued at our discretion in cases of technical errors or service failures
• Refund requests must be submitted within 14 days of purchase

8. Privacy and Data Collection

We collect and use your personal information as described in our Privacy Policy. By using our services, you consent to such collection and use.

Key data we collect includes:

• Account information
• Game activity and progress
• Usage statistics
• Payment information (processed by third parties)

9. Service Availability and Modifications

9.1 Service Availability

• We strive to provide continuous service availability
• We do not guarantee uninterrupted or error-free service
• Scheduled maintenance will be announced when possible
• We are not liable for service interruptions or data loss

9.2 Modifications

We reserve the right to:

• Modify, suspend, or discontinue any aspect of our services
• Update game content, stories, and features
• Change these Terms at any time
• Refuse service to anyone for any reason

Changes to these Terms will be effective upon posting. Your continued use constitutes acceptance of the updated Terms.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy, reliability, or completeness of content

We do not warrant that:

• The services will meet your requirements
• The services will be uninterrupted, secure, or error-free
• Any errors or defects will be corrected

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SITUATION PUZZLES SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions or data loss
• Damages arising from your use or inability to use the services

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Situation Puzzles, its affiliates, officers, directors, employees, and agents from any:

• Claims, damages, losses, or expenses (including legal fees)
• Arising from your use of the services
• Violation of these Terms
• Violation of any rights of third parties
• Violation of applicable laws

13. Termination

13.1 Termination by You

You may terminate your account at any time by:

• Using the account deletion feature in your settings
• Contacting our support team

Upon termination, you forfeit all credits and access to premium content.

13.2 Termination by Us

We reserve the right to suspend or terminate your account immediately, without notice, if you:

• Violate these Terms
• Engage in fraudulent or abusive behavior
• Use the services in a manner harmful to us or other users
• Fail to pay for services

13.3 Effect of Termination

Upon termination:

• Your access to the services will cease
• Unpaid fees become immediately due
• Certain provisions of these Terms survive termination (e.g., intellectual property, liability limitations)

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of [Jurisdiction], without regard to conflict of law principles.

14.2 Informal Resolution

Before filing a claim, you agree to contact us to attempt informal resolution of any dispute.

14.3 Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with applicable arbitration rules, rather than in court.

14.4 Class Action Waiver

You agree to resolve disputes on an individual basis and waive the right to participate in class action lawsuits.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Situation Puzzles.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 No Waiver

Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms at any time without notice.

15.5 Language

These Terms may be translated into other languages. In case of conflict, the English version shall prevail.

16. Contact Information

If you have any questions about these Terms, please contact us:

Email: support@situpuzzle.zeabur.app
Website: https://situpuzzle.zeabur.app

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Last Updated: January 1, 2025

By using Situation Puzzles, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for playing with us!